FAQs

 Frequently Asked Medical & Clinic Questions for Onawa, IA & Beyond

FAQs

  • 1. How do I make an appointment?

    a. You can make an appointment by calling the clinic at 712-423-1525

    b. By requesting an appointment through the patient portal if you have signed up

    c. You can make an appointment in person at the clinic.

  • 2. Why do I need to tell the receptionist the reason for my visit?

    a. You need to tell the receptionist the reason for the visit so enough time can be allowed for your appointment.

  • 3. What do I need to bring with me to my appointment?

    a. A list of your current medications or your medication bottles.

    b. Your current Insurance information is necessary for claims submission.

    c. Your ID.

    d. Any co-pay amount.

  • 4. What if I do not speak English?

    a. We have phone interpretation services available with several languages.

  • 5. What if I need a prescription refill?

    a. Please contact your pharmacy to request refills at least 24 hours in advance. 

    b. Medications will not be filled after hours. 

  • 6. What do I do if I have an urgent situation?

    a. Please call the office Immediately.

    b. If it is after office hours, please call Burgess Health Center at 712-423-2311 and request to speak to the provider on call for Family Medicine Clinic, PC. We have a provider on call 24/7.

  • 7. What do I do if I have an emergency?

    a. Please call 911 immediately.

Payment for Services

A person is holding a heart in their hand.

Equal Access for All Patients

The providers at Family Medicine Clinic, PC, provide equal access to all patients regardless of payment source. As with any organization that provides a service, payment is expected when the services are rendered. The following information outlines how we will work with you to collect your payment.

A black and white icon of a credit card on a white background.

Payment Methods

We accept cash, personal checks, Visa, Discover, and Mastercard.

A black and white icon of a money bag and a shield with a dollar sign on it.

Regarding Insurance

You are ultimately responsible for all charges for your medical care. However, as a courtesy, we will bill your insurance company for office visits and treatments. Please present your insurance card at each visit to ensure we have the correct insurance information. If your insurance company does not pay within 90 days, we expect you to pay the balance in full.

A black and white clock with a dollar sign inside of it.

Co-payments & Deductibles

Many insurance plans require a co-payment and/or deductible for office visits. This amount must be paid at the time of service.

A black and white silhouette of a wheelchair on a white background.

Patients Without Insurance

Payment in full is to be made at the time of service. If you feel you may qualify for the sliding fee scale based on income guidelines or other sources of financial assistance, ask to speak to a patient account representative.

A black and white icon of a checklist on a white background.

Payment Plans

If you cannot pay in full at the time of service, please ask to see the Patient Accounts Representative before your visit. A reasonable payment plan may be arranged to help meet your individual needs.

A black and white icon of a percentage in a circle.

Interest

All patient-due balances over 30 days old will be charged interest at 1.5% per month.

A stack of money with a circle in the middle on a white background.

Collections

If your account balance is not paid within 90 days (after insurance has paid their portion), it may be forwarded to our collections agency. Please contact the Patient Accounts Representative to arrange an acceptable payment plan to avoid this action.

A black and white icon of a bank building with a dollar bill and a percent sign.

Late Fees

A late fee of $15.00 will be charged to all accounts with a balance due over 60 days that has failed to make payment arrangements.

A black and white icon of a receipt and a pencil.

Returned Checks

There will be a $30.00 service charge on all returned checks.

Thank you for taking the time to review this information. If you have questions, call (712) 423-1525 and ask to speak to the Patient Accounts Representative. We are here to help!

Share by: